Quality Management in Business

The paper targets the students of the Faculty of Business Administration, in foreign languages – German department, for the course “Qualitätsmanagement in Business” (Quality Management in Business) and contains the following chapters: 1) Grundkonzepte im Qualitätsmanagement (Basic concepts in quality management); 2) Qualitätspolitik und Qualitätszielsetzungen (Quality policy and quality objectives); 3) Von Total Quality Management zur Business Excellence (From Total Quality Management to Business Excellence); 4) Prozessorientierte Qualitätsmanagementsysteme (Process oriented quality management systems); 5) Das Qualitätsaudit (Quality audit); 6) Zertifizierung der Konformität (Conformity certification); 7) Wirtschaftliche Aspekte der Qualität (Economic aspects regarding quality).