Quality Management in Business

The paper targets the students of the Faculty of Business Administration, in foreign languages – German department, for the course “Qualitätsmanagement in Business” (Quality Management in Business) and contains the following chapters:
1.    Grundkonzepte im Qualitätsmanagement (Basic concepts in quality management);
2.    Qualitätspolitik und Qualitätszielsetzungen (Quality policy and quality objectives);
3.    Von Total Quality Management zur Business Excellence (From Total Quality Management to Business Excellence);
4.    Prozessorientierte Qualitätsmanagementsysteme (Process oriented quality management systems);
5.    Das Qualitätsaudit (Quality audit);
6.    Zertifizierung der Konformität (Conformity certification);
7.    Wirtschaftliche Aspekte der Qualität (Economic aspects regarding quality).
The publishing of this paper received a favorable recommendation from the Referents Commission and from the management of the above-mentioned Faculty.